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6 Questions to Ask a Security Camera Dealer

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Are you looking to install video surveillance at your home or business?  It’s a serious need to fulfill and you need a serious provider.

Would you trust the safety of your family or business to a random security camera dealer in a foreign location, for instance, just to save a few bucks?

Pictured above is a bullet-style infrared (IR) security camera.

Logically, the first thing many people do is conduct an internet search.  That was likely how you found this blog article, in fact.  Many reputable dealers are located on the web—we certainly consider ourselves as such.

This post will provide you with 6 effective questions to ask a security camera dealer when you’re in need…no matter which way you discovered the company.

1.  Do you come to my location and service your product? 

The good news is, that plenty of local full-service security integrators exist who will sell you the equipment at competitive rates, AND, be able service you as well if issues arise down the road.  They will also be able to provide phone support in most cases.

If they do provide service, be sure to ask if they use subcontractors or their own technicians.  Just beware, subcontractors are called that for a reason—they do not work for original company, weren’t trained as employees, may not have the same best interest in mind, etc.

2. What is your warranty policy?

We’re sure you already know to ask about this, but we simply want to remind you to compare companies’ policies, and you may want to see if they have a no questions asked policy, etc.

3.  Are you able to give advice?

When you ask this question, you’ll most likely be able to tell if you’re dealing with a full-service security provider.  Some security camera dealers will be able to answer questions and sometimes provide technical support, but advice?  We’re referring to actual advice such answering the question “What do you think I should do in ‘xyz’ situation?”

And on a good note, just because a security company gives advice doesn’t mean you’ll automatically be charged more.

4.  Can you sell multiple lines or just your propriety brand?

You are likely to get the more unbiased advice if you know your dealer works with more than one line of security cameras.  Because some firms do receive incentives by video surveillance manufacturers, be sure to be on guard if they’re really pushing one brand over another.

5.  Do you provide analog and IP/Megapixel, and DVR’s as well?

It is ideal if you can find a company that offers both analog and IP/Megapixel solutions.  And for that matter, it’s great if they offer recording devices and software as well. 

If you retain a full-service security integrator, ask them about “future proofing”.  In other words, with a new installation, they can use category cable instead of co-axial.  Category cable accommodates both types of cameras (analog and IP/Megapixel). 

So if you decide to go with analog security cameras for now, the correct wires will be in place for conversion down the road.  Keep in mind, baluns, a sort of converter, would be needed for IP/Megapixel.

6.  Do you offer a full line…from a vandal-proof dome analog to a license plate recognition camera, for example?

It is ideal to find a company from whom you can purchase many types of cameras in many combinations.  For instance, a good range of products includes a bullet-style infrared day/night to a 180 degree IP camera complete with remote video monitoring.  Be sure you'll be able to grow with the company as your needs change.

 

We hope these questions help in your endeavor to find the best security camera.  Thanks for spending some time with us today.

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