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Subscribe to this list via RSS Blog posts tagged in Hotel Security

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We’ve written about hotel security in the past and wanted to cover a wider range of topics today.  Previously, tips for hotel guests have been provided and a focus on megapixel security cameras was also covered.

We’ve listed six areas below where personnel who are concerned with hotel security, such as facility managers, security directors, engineers and general managers, can turn when holding discussions with a security systems integrator.

1. Reduce liability from lawsuits.  Accidents do happen and guests and employees can legitimately become injured.  But strategically placed video surveillance can prevent bogus claims of injury from becoming debilitating lawsuits against your hotel.

Even if the incidents aren’t bogus, video surveillance may be able to show that a legitimate injury incurred by a guest or employee was not the fault of the hotel.

2. Use access control effectively.  One way to shore up the access control system within your hotel is to create areas which are only accessible to certain employees.  Card readers can be placed on doors that lead to general areas such as the area behind the front desk.  They can also be installed on administrative offices, luggage storage rooms and food and liquor storage rooms.

In doing so, you establish the all-important “audit trail”.  By logging onto the software or web-based program associated with your access control system, you can find out who went where, and when.

This presents a significant advantage over traditional lock and key systems.  With those, the above-mentioned areas can be accessed and hotel administrators would never know who was involved.

3. Protect guests in high-risk areas.  Certain areas of your property lend themselves more to crime than others, and guests deserve help in these spots. 

Security cameras act as a deterrent in many cases.  Installing cameras in places like elevators and elevator banks, parking lots, hallways and stairways makes guests feel at ease and could actually prevent an assault or robbery.

And if one of these incidents were to happen, being able to produce important video evidence for police so the perpetrator can be identified is crucial.

You may want to discuss IP/megapixel security cameras with your security integrator if you are installing a new system or wish to upgrade from analog technology.

IP/megapixel security cameras produce images with higher clarity and can also benefit your hotel in terms of their ability to cover more area with fewer cameras.

4. Protect employees at sensitive posts.  There are various locations throughout the hotel and its perimeter where employees are at risk.  These include the front desk, valet booth, restaurant and gift shop cashiers and more—mostly where money is handled.

Installing panic buttons under desks can be life saving.  Once the button is pressed, a signal is sent directly to local police.

5. Keep your parking lots safe.  As mentioned above, parking lots, especially at night, are areas where criminals can lurk and prey on innocent guests and employees.  Consider low light or infrared security cameras for these locations.

Also, traffic disputes arise frequently when accidents occur in parking lots.  Video surveillance helps to resolve these disputes.

6. Keep your property free of vandalism.  Keeping your property visually appealing to guests and potential guests is a high priority for hotels.  Let’s face it, the attractiveness of a hotel’s grounds is a major reason why it may be chosen over another destination.

Having proper video surveillance and access control can prevent vandalism altogether.  And if it were to occur, having video evidence of the vandals will prove invaluable to police and help with prosecution in the court system.

And as mentioned above, using IP/megapixel security cameras will prove beneficial due to advantages over analog cameras such as better facial recognition.  Ultimately being able to prosecute offenders often depends on the quality of the video surveillance.

We hope these six items help to fortify your hotel property.  Thanks for spending some time with us today.

Tagged in: Hotel Security
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Posted on

With so much responsibility on hotel management and security staff due to the potential for harm to be done to guests, value of personal property and safety of employees, a hotel property is a very important area to secure to say the least.

Due to these responsibilities and liability, video surveillance becomes essential no matter the size of the property.

For instance, a smaller property may find it necessary to at the very least outfit its front desk with CCTV.  However, a 1,500-room property in a major city may have an elaborate system.  In addition to the aforementioned front desk, it will be covering the following areas.

Pictured above is an Arecont Vision 5 Megapixel Security Camera

It’s not only inside the hotels that need monitoring.  Parking lots are prime areas for crime.  Assaults can occur on both employees and guests.  Vehicles can experience break-ins, vandalism and even worse—theft.

Having security cameras set up on light poles can not only record essential occurrences, but it can prevent the incidents from even happening since the potential criminals will know they’re being recorded.

And parking lots are an ideal place to consider using megapixel security cameras for greater clarity and better coverage.  Basically, if there’s an incident on the other side of the lot, an analog security camera would not produce a clear image if you had to zoom in a great deal—it would become “grainy”. 

Megapixel camera footage remains clear the more you enlarge the image, so things like facial recognition remain a possibility.  And in most cases, you will need fewer megapixel security cameras to cover the same parking lot, so you can experience overall equipment cost savings.

Elevators and their lobbies are other areas in which to install cameras.  These are strategic areas to identify people who get away after an incident occurred on one of the guest floors, for instance.  With the help of the victim, a timeframe and a general description can narrow down when to focus in on elevator banks to isolate the suspect.

Money-handling areas such as the front desk, bell and valet stations, restaurants and gift shops need to be covered as well.  Especially for hold-ups (where panic buttons come into play also), but also to provide video evidence of gift shop shoplifting if prosecution is a possibility.

Common areas, hallways and function rooms are prime areas in hotels for pick pocketing and purse snatching.  Being able to identify thieves in these cases can return valuables to hotel guests.

Being able to monitor certain areas of the property with a live feed, as opposed to using recorded footage, is just as important.   In all of the examples above, personnel in the security department can communicate with mobile officers to intervene.

With this communication, the security office and patrolling personnel can help with crowd control at hotel functions, traffic congestion and very importantly, identify guests and hotel employees in remote areas of the property that may be being approached by a suspicious person.

All of this is made possible with security cameras.  Of course, megapixel cameras are going to provide the clarity you need when it counts as compared to analog cameras, but sometimes analog cameras are a sufficient solution as well—or a mix of the two technologies may be the way to go.  Please excuse the pun, but it’s never a ‘black and white’ issue.

Simply talk to a security integrator to find out what is best for your property.  Thanks for spending some time with us today.

Tagged in: Hotel Security
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