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Businesses in need of commercial security systems will typically secure their properties with alarm monitoring, access control, video surveillance, fire protection and environmental monitoring for example.

But when it comes to the alarm monitoring aspect, it’s worth looking into more than just the basic monitoring function offered at the base rate for your commercial security system.

What if you’re a business owner who can’t be there at the open but wants to make sure the facility is opened on time for quality purposes?  Or for safety purposes, you want to make sure the person who is working alone on the closing shift has closed up on time safely. 

Wouldn’t it be convenient to get reports on these events and be notified if they didn’t happen as scheduled?

If in fact they did not occur, that would have meant that a signal wasn’t sent via the control panel at the business to the central station monitoring company.

The aforementioned reports are called open and close reports and they can be supervised or unsupervised.  A supervised open or close report will have someone at the monitoring company contact the designated person at your business if it wasn’t opened or closed at the proper time and it gives the above-mentioned benefits.

A benefit of unsupervised open and close reports is an audit trail of who is arming and disarming your system.  If someone comes into the business in the middle of the night and disarms, only to steal merchandise, you will be able to know who it was.

Test timers are another layer of security that your monitoring company offers.  These are required with commercial fire alarm systems.  These work by having your fire alarm system send in a test to the monitoring company to make sure it is online.

These are not required for security systems but are certainly a good idea if you are concerned about your phone lines being cut, for instance.  You would have no idea that they were cut if no alarmed event were to happen for a given amount of time, unless a test signal were regularly sent.

So when you talk to your security integrator and ask what the commercial monitoring fee is, you’re most likely going to get the base rate quoted.  Be sure to ask about open and close reports as well as test timers.

Take the extra steps.  Create a more secure business.  The information and convenience that you receive for a reasonable fee for these additional services is considered by many to be quite equitable.

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