FAQs

FAQs

What do I do if I trip the alarm accidentally?

Call the monitoring company.
Give them your account number and password and let them know it was an accidental alarm.

What happens if I lose power?

All systems contain a backup battery which will take over the operation of the system upon an AC power loss. The length of the battery is determined by the size of the system and the number of devices connected to it. A minimum of 8 hours is standard. If you would like more details, please call our office at 603-645-5969. Upon a power loss, most security systems will begin to beep after a period of time. This can usually be silenced by either pressing the reset button or holding down the 9 key for 3 seconds.

What happens if the phone lines are dead?

Your system will continue to operate, however the control panel may not be able to dial out to the monitoring station unless you've requested that we install a second dialer on a separate line or if you have a backup radio. Backup radios have increased in popularity over the past few years. The backup radio will transmit a radio signal to a nearby antenna tower in the event of an alarm on your system. In addition, the radio checks itself in with Central Station several times per day.

Can I change user codes on my own?

Yes, you can change user codes anytime you wish. The procedures to do this can be found on the Support/Downloads page with the alarm operation manuals. If you use your alarm codes as your passcode, please remember to send the new information to us so we can update your Central Station Information.